FAQ

General FAQs

Can I place my order over the phone?

Sorry we do not offer this service. We accept all orders through our secure website.

I can't find my model number?

How to Find your Cooker Hood Model Number

The cooker hood model number is usually found inside the cooker hood itself or on the side of the cooker hood case.

To check inside, you will probably need to remove your current filter(s). The model number will usually be printed on sticker or stamped on a plate consisting of numbers and letters.

Once you have your cooker hood model number you can use our Part Finder system which is on the home page and each category page of the web site.

COOKER HOOD MODEL NOT LISTED? PLEASE CONTACT US







Do you have any discount codes available?

If we have any discount codes available it will be displayed on our websites homepage. If no discount code is currently available then you can subscribe to our newsletter at the bottom our home page for exclusive future discounts and deals.

Do you stock a metal filter my size?

We recommend going by your model number found on the sticker inside your cooker hood to ensure a correct fit. If you don't have a model number then please email us with your dimensions.

Do you supply cooker hoods?

No

Has my order gone through?

You will be emailed an order confirmation to the email provided within a few minutes after placing your order. If you haven't received this email please check your spam folder. Please contact us if you have not received your order confirmation email after 1 hour.

How do I fit my carbon filter?

You can fit your carbon filter by following these easy steps:

1) Firstly ensure you have disconnected the appliance from the mains

1) Remove the metal grease filter(s) from underneath your cooker hood

2) Align your carbon filter with the fitting on the motor and then rotate the carbon filter against the motor to hold it in place

Please be careful and not forceful when fitting as the carbon filter should fit with ease and if there are any problems please contact us.

Please note all carbon filters come in different shapes and sizes. We advise you to follow your instruction manual as the process may vary depending on the make and model of your cooker hood.

Is this product sold singly?

Products are sold singly unless stated otherwise.

The spare part I require is not listed?

Please email contact us with your model number and we can check if we're able to supply this spare part for you.

What filters do I require?

Charcoal filters are used to absorb odours and grease residue, we recommend to replace your charcoal filters every 6 months to maintain their performance.

Metal grease filters are used to collect grease, if the filters are full of grease residue they will not work as efficiently and will need to be replaced.

Why is the frame of my metal filter blue?

The frame of your filter is covered in a blue protective film to prevent it from scratching, this can easily be removed.

Delivery FAQs

How much is delivery and how long does it take?

Our delivery prices and methods available to our UK customers are:

  • Royal Mail 48 Tracked (2 - 3 working days) from £3.99
  • Royal Mail 24 Tracked (98% of orders arrive the next working day) from £5.99

Prices are subject to change depending on the weight of your order.

If you are ordering outside of the UK delivery prices are calculated in the checkout.

Where is my order?

You'll receive a shipping confirmation email from us once your order has been completed. Simply click on your tracking link on this email to view the up to date tracking to follow its journey.

Do you deliver to my country?

We deliver to most countries, you can check to see if your country is listed within our checkout.

What happens if I am not available to take delivery?

All our parcels are sent with a tracked service, however a signature is not required. If you are not available to take delivery you can leave a short delivery note before placing your order in our checkout.

Can I collect my order?

This is not a service we offer at the moment. Please process your order through our secure website for delivery.

Returns FAQs

How do I return my order?

We accept returns up to 14 days after delivery.

You can start your return request through our website here

You will be given further instructions on how to return your order when filling in your return request.

Please note we don't offer exchanges, all orders returned to us are refunded.

I have opened the cellophane wrapper. Can I still return my order?

Yes you can still return your order if this part has not been used.