Terms of service

All Sales on this website are governed by UK law

When ordering goods or services through this website, you are entering into a legally binding contract with COOKERHOOD FILTER LIMITED. This contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales

Safety

All parts supplied by COOKERHOOD FILTER LIMITED must be fitted by a competent person using the correct spare parts ordered, correct tools and correct test equipment and the appliance must be disconnected from the electrical supply.

Ordering and Payment

Goods are subject to availability. If, for any reason, we do not supply any goods, you will not be charged for those goods and we will refund any money that you have paid for them. Payment must be made at the time of order.

Your order will only be processed once COOKERHOOD FILTER LIMITED has received payment in full.

We do not store credit card details.

Our Contact Details

Email

support@cookerhoodfilters.co.uk

Support

  • Use the Chat facility on the bottom of each page

Content of the Web Site

This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

Disclaimer

All parts supplied by COOKERHOOD FILTER LIMITED must be fitted by a competent person using the correct spare parts ordered, correct tools and correct test equipment and the appliance must be disconnected from the electrical supply. COOKERHOOD FILTER LIMITED cannot accept responsibility for any parts that have been damaged during fitting and cannot be held liable for any damage caused by the fitting of a spare part. COOKERHOOD FILTER LIMITED cannot accept responsibility for incorrectly ordered parts that have been fitted to an appliance, if you are unsure of which part to order please get in contact with us.

All parcels should be opened carefully, as some parts may have sharp edges, we cannot be held responsible for any personal injury caused either opening parcels or fitting parts. Goods that show signs of having been fitted will not be accepted for refund.

COOKERHOOD FILTER LIMITED does not accept responsibility for loss or damages caused by delays in delivery, incorrect fitting, modification, accident, neglect, misuse or abuse. COOKERHOOD FILTER LIMITED shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. It may be necessary to adjust prices in the event of a manufacturer price increase, customers are entitled to a full refund if this is not acceptable. All prices are subject to change without notice.

Refunds will be processed within 2 working days from the date the returned goods are received. Always obtain proof of posting when returning goods by mail as COOKERHOOD FILTER LIMITED can not accept responsibility for returned goods that are lost in transit. COOKERHOOD FILTER LIMITED will not cover the cost of returns postage. Please note that our Royal Mail pre-paid services are subject to a fee of £3.99. This is pre-paid for your convenience, so you can just print your label and send your parcel off. The fee will be deducted from your refund to cover the cost of this service. Parcel size and weight restrictions may apply if using this service. Alternatively, you may pay the cost of returning the item yourself. COOKERHOOD FILTER LIMITED will not accept any parcel that is sent without the correct postage, all such parcels will be treated as undeliverable by the carrier. COOKERHOOD FILTER LIMITED cannot accept returns for custom made products.

If you are returning all items in your order, COOKERHOOD FILTER LIMITED will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

It is illegal to sell ‘age restricted’ products to people under the required age. We offer several ‘age restricted’ products on this website, including knives and solvents. By ordering these products you confirm you (and, if different, the recipient of the product) are of the required age. All ‘age restricted’ products on this website can only be purchased by, and for, individuals aged 18 and over.

All reference to manufactures names, part numbers and model numbers are for reference purpose only and are no way associated with the initial manufacturers parts. All products on our website are highlighted accordingly if the product is genuine or a compatible spare part.

All promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time.

These Terms and Conditions are subject to change without notice to you.

COOKERHOOD FILTER LTD is a small family run business established in 2008 and our full company details are below.

Company Details

COOKERHOOD FILTER LIMITED

88 HILL VILLAGE ROAD
FOUR OAKS 
SUTTON COLDFIELD 
WEST MIDLANDS 
UNITED KINGDOM 
B75 5BE

VAT No: 989395729 Company No. 7140110

Please DON'T return orders to this address as we won't receive your order.

If you need to return your order, please do this through our website here